Terms & Conditions
Terms and Conditions of Sale for the L’Oréal Friends & Family Sale
Thank you for taking part in the L’Oréal Friends & Family Sale!
Please find below the terms and conditions for shopping (T&Cs). These T&Cs govern how we process and settle your purchases.
1. Conditions of sale and delivery
1.1 The L’Oréal Friends & Family Sale takes place from Wednesday 21st October to Sunday 25th October.
Access to and use of the site and the purchase of the products are reserved for natural persons domiciled in Sweden who have been invited to take part in the L’Oréal Friends & Family Sale (“Guests”). Each Guest can also invite up to 40 persons residing in Sweden (“Friend”) to take part in the L’Oréal Friend & Family Sale.
A username and password are required to enter the webshop.
1.2 As used in these T&Cs, “you” means the person who orders any products via the Website; “we” or “L’Oréal” means L’Oréal Sverige AB (further contact details are provided at the end of these T&Cs).
When you order products at the L’Oréal Friends & Family Sale, you enter into a contract to purchase products with L’Oréal.
1.3 The products L’Oréal offers for sale in the L’Oréal Friends & Family Sale are intended for your personal use only. You agree not to use the products for any commercial purpose, and you acknowledge that it is strictly forbidden to resell the products. You may only purchase products from our webshop if you are at least 18 years old.
1.4 You should note that the following conditions and restrictions apply for your purchases:
- Maximum number of orders per Guest: 3
- Minimum amount per order: SEK 450
- Maximum amount of purchase per Guest: SEK 10 450
- Maximum number of products per Guest: 40
- Maximum quantity per product: 6 for all references except “coffret”, perfumes and luxe creams for which the maximum quantity is 3
We reserve the right to cancel orders not fulfilling the above conditions. Furthermore, we run regular checks of the number of orders made for each username, and we reserve the right to cancel all orders made under one username and to deactivate the account, if the order history implies that a Guest has invited more than 20 Friends to join the L’Oréal Friends & Family Sale, or if these T&Cs are breached in any other way.
1.5 Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been dispatched.
1.6 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.
1.7 You are made aware that the number of each product sold in the L’Oréal Friends & Family Sale can vary from a few pieces of some products to several pieces of other products, as it is a sale. Consequently, we do not assume the risk of having to procure ordered products elsewhere if we are out of stock. We are obliged only to make deliveries from our available stock.
1.8 Orders are prepared by and at our logistics partner Becher-Madsen Service, Industrivej 10, 3550 Slangerup, Denmark, then dispatched by the carrier nominated by Becher-Madsen Service.
2. Prices and shipping costs
2.1 All prices in the L’Oréal Friends & Family Sale are given in Swedish Kroner (SEK). The stated prices include value added tax (VAT) at the applicable statutory rate.
2.2 Although we do our best to ensure that the prices stated are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated and reserve the right to cancel your purchase.
2.3 We deliver within Sweden only, home delivery. Delivery can be expected within 30 days from purchase.
3. Payment
3.1 We accept the following payment methods: VISA and MASTERCARD.
3.2 The amount payable for your order will be reserved on your credit card at the time of purchase, and your credit card will be charged within 5 days of your order.
3.3 You consent to receiving invoices and credits solely in electronic form.
4. Withdrawal right
4.1 You have the right to cancel your contract with us within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which You get possession of the last item in your order. All returns are handled by L’Oréal’s logistics partner, Becher-Madsen Service, Industrivej 10, 3550 Slangerup, Denmark.
4.2 To exercise your right of withdrawal, you can fill out our online withdrawal form, which you can find via the link 'Exercise my right of withdrawal' under 'My Account' on the website or via your order status. Once the form has been submitted, you will automatically receive a confirmation of receipt by email. After your request has been processed, you will receive a follow-up email with information about the further process, including instructions on returning products. To ensure that the withdrawal deadline is met, you must send your withdrawal request before the withdrawal deadline expires.
4.3 After you have submitted your withdrawal form, our customer service will process your request. Once your request has been processed, you will receive a follow-up email with specific instructions on how to return the products, as well as a return label. You must then return the products in their entirety, unused and in their original packaging. The costs of returning the Products shall be borne by you.
4.4 Once your withdrawal request has been received and approved by our customer service, we undertake to refund the full purchase amount, including delivery costs. The refund will be made as soon as possible. You are informed that the right of withdrawal cannot be exercised with regard to Products whose seal has been broken after delivery and which cannot be returned for hygiene or health reasons. For further information on the scope, content, and instructions for exercising the right of withdrawal, you can contact the following email address: [email protected].
5. Responsible Use
5.1 Each person may only sign-up to the L’Oréal Friends & Family Sale once. You are responsible for keeping all passwords and other login details secure and confidential.
5.2 You are responsible for ensuring that your unique email is used, and where applicable, shared responsibly and in accordance with these T&Cs. L'Oréal accepts no liability for the misuse of the unique email.
5.3 You must not sign up to the L’Oréal Friends & Family Sale on behalf of anyone else. L'Oréal Guests must not sign up to the L’Oréal Friends & Family Sale on behalf of their invited Friends.
5.4 If Guests do not use their full allowance of twenty (20) Friends, this cannot be transferred to another Guest.
6. Products
6.1 Please note that stock is limited, and the sale is operated on a first come, first serve basis.
6.2 Please note that placing products in your basket does not reserve them for your purchase. Products in your basket may be liable to falling out of stock before you complete your transaction.
6.3 Images of products are for illustrative purposes only. While we make every effort to ensure that colors and images are displayed accurately, we cannot guarantee that your device displays the color and shades of our products accurately. The products that you order, and the packaging of those products may vary from the images on the L’Oréal Friends & Family Sale.
6.4 Although we aim to keep the L’Oréal Friends & Family Sale as up to date as possible, the information appearing on the webshop at a particular time may not always reflect the position exactly at the moment you place an order.
7. Privacy Policy
7.1 When processing your order, we will process some of your personal data. The processing of your personal data will be processed in accordance with our privacy policy, which can be found here [LINK]
8. Governing Law and Disputes
8.1 These T&Cs are governed by Swedish law.
8.2 If you want to complain about your purchase from L’Oréal, your complaint can be sent to Allmänna Reklamationsnämnden on the following website: www.arn.se.
In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, www.ec.europa.eu/odr. Please refer to the following email address: [email protected]
9. Contact Details
If you experience any problems with your order, contact us via the Contact Us form. You can also contact us through our Logistic partner at: [email protected] or call this number: +45 44 22 92 93.
If you require any assistance regarding sign-up prior to the sale going live, please contact our Logistic partner: [email protected] or call them at this number: +45 44 22 92 93.
If it is in relation to a specific order, please include details of your order to help us to identify it, including any order reference number.
If you have any questions or concerns about your personal data, please contact us at [email protected].
L’Oréal Sverige AB
Box 15 222, 167 15 Bromma
Org. no. 556048-3314
Tel.: + 46 (0)765365314
E-mail: [email protected]
